The Industry's Leading Source for F&I, Sales and Technology
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.
May 31, 2018
The magazine’s F&I pro responds to a question about how to build value in F&I protections if the customer says he plans on paying off his loan long before the term expires.
February 9, 2018
How do you sell a $3,000 VSC on an $8,000 car? Top trainer offers a four-step process to ensure every customer gets the protection they need.
January 8, 2018
A reader wisely chooses to remain anonymous after uncovering a payment-packing scheme taking place in his (or her) dealership.
April 7, 2016