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Moving F&I Online

Moving F&I Online

Dealer software expert makes the case for following your customers online and adopting a fully digital transaction.

July 3, 2018

Transparency Wave Rolling Into F&I

Transparency Wave Rolling Into F&I

Digital retailing invaded the Las Vegas Convention Center in late March for NADA 2018, but its arrival did little to bring clarity to F&I’s cloudy future.

May 7, 2018

The Digital Evangelist

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

June 9, 2017

The Right Mix

A manager for a New York-based dealer group explains why the right lender mix is becoming an increasingly blurred variable for dealerships and their F&I offices.

August 5, 2015

Online F&I

Online F&I

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

January 14, 2015

To Catch a Customer

To Catch a Customer

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

April 16, 2013

Updating F&I

Updating F&I

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

March 13, 2012

Mobile Tools Migrating Into Sales and F&I Processes

Mobile Tools Migrating Into Sales and F&I Processes

The pace of mobile technology adoption is quickening, and companies are lining up to help dealers transition to a mobile marketplace. Here’s a breakdown of seven solutions that are available now or will be in the near future.

October 7, 2011

Future Hinges on Credit Availability

Dealers and industry executives address questions about the future of the auto industry and the U.S. economy at the 2009 NADA Convention and Expo.

March 1, 2009

The Special Finance Divide

The Special Finance Divide

The high volume of credit turndowns has created a chasm between dealers and lenders, but both sides are taking steps to bridge the gap.

July 1, 2004