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Kinks Will Be Kinks

Kinks Will Be Kinks

Electronic processes won’t cure the ‘kinks’ who flout the rules and regulations governing F&I, but they will make their bad behavior easier to track.

July 7, 2017

Debating the Hybrid Manager

Debating the Hybrid Manager

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

November 1, 2011

Reorganizing the Desk

Reorganizing the Desk

The desk can be critical to a dealership’s success, but overstepping its boundaries can leave a store vulnerable. The magazine’s F&I pro draws a line in the sand.

October 7, 2011