EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
November 16, 2017
General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.
September 18, 2017
With open recall information from Carfax integrated into the Unotifi Communicator platform, dealerships and service shops can alert new and existing customers about safety recalls on their vehicles.
November 1, 2016
Conducted by The Associated Press-NORC Center of Public Affairs, the poll found that 75% of households making less than $50,000 a year would have difficulty coming up with $1,000 to cover an unexpected bill.
May 24, 2016
Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.
October 27, 2015
Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.
July 7, 2015
DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.
March 6, 2012
Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.
February 2, 2012
F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.
January 24, 2012
Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.
January 17, 2012
AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.
January 3, 2012
A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.
December 21, 2011
The automaker announced that North American production levels are expected to reach 100 percent in September, with parts recovery occurring earlier than anticipated.
June 17, 2011