Serve – Help – Solve
Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.
January 7, 2021
Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.
January 7, 2021
While age and demographics can give you a good starting point for selling, they won’t tell you everything. Knowing more about your customer is a major advantage as customers become more accustomed to not only personalization, but the speed and convenience it affords the sales process.
November 19, 2020
You need to always be on the lookout for the next opportunity in your store where you can add value. Spend your time crafting your pitch and building your process to perfection.
October 20, 2020
The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.
October 13, 2020
The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.
June 2, 2020
Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the consumer, but if we better understand their behavior, we can better prepare ourselves for some of the pitfalls of dealing with the general public.
May 19, 2020
Although used vehicle prices have risen steadily in recent years due to a deluge of off-lease, option-rich SUVs, and trucks hitting used lots, experts say this trend is set to hit a turning point, according to new research from Edmunds.
April 23, 2020
Don’t rely on “tried and true” — set a new course for growth.
March 24, 2020
How trends from the past decade will impact F&I in 2020 and beyond.
March 12, 2020
Although the average interest rate on a new-vehicle loan is expected to drop year over year, analysts say rates will hit 3-month high as automakers curtail promotional deals, 0% finance offers.
February 3, 2020
Parts system re-designed to improve workflow and expedite processes in auto dealership parts departments.
January 21, 2020
IAS is offering a new, complimentary infographic for the leadership, sales, and finance teams who want to take an active role in boosting the dealership’s per-copy average.
January 6, 2020
Black Book’s Used Vehicle Retention Index dropped 0.7% in December 2019.
January 6, 2020
George Dans will deliver the event’s evening keynote address, ‘The Climb to Success Starts With One Step,’ on Nov. 4.
September 20, 2019