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Results: 31
Cupcakes and Etch

Cupcakes and Etch

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a teaching opportunity.

September 8, 2020

Perception vs. Reality

Perception vs. Reality

How long should it take to complete the paperwork in the business office? Most people would say, “As fast as you can.” During this tip, Trent White with American Financial’s F&I University says the right answer may be as simple as slowing down and changing the client’s perception of what is going on.

September 3, 2020

F&I Saboteur

F&I Saboteur

Customers are self-educating via the web, F&I duties have been divided between the sales desk and the F&I department, and someone has pushed the fast-forward button on digital retailing. Tune into this tip with Dwayne Wiggins of American Financial's F&I University.

August 6, 2020

Expert Advice for F&I During COVID-19

Expert Advice for F&I During COVID-19

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.

June 2, 2020

Free F&I Product Videos for Your Online Sales
Accept/Decline Form

Accept/Decline Form

American Financial F&I University's Tip of the Month, with Joe Porter.

April 2, 2020

F&I Tip of the Week: Update Your Interview

F&I Tip of the Week: Update Your Interview

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions that demonstrate value and preempt objections in this powerful Tip of the Week.

January 9, 2020

Report: Dealers, Sales Must Take Responsibility for PVR
Crisorio to Lead Advisory Board for Agent Summit X
LAST CHANCE: Industry Summit and PALS Room Block Closes Tomorrow!
Register This Week for Your Chance to Win a Free Stay at Industry Summit
IAS Hosting Giveaway to Win a Day of Training with Frenchy!
Meet the ‘World’s Greatest Closer’ at Industry Summit
‘Ask Frenchy’ Competition Now Accepting Submissions

‘Ask Frenchy’ Competition Now Accepting Submissions

Five F&I professionals will attend Industry Summit as a guest of IAS and veteran trainer Eric ‘Frenchy’ Mélon, who will select finalists for the third annual objection-handling competition and F&I training session.

September 18, 2019

‘Ask Frenchy’ Returns to Industry Summit, Seeks Competitors
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