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To Pre-Expose or Not to Pre-Expose

To Pre-Expose or Not to Pre-Expose

In this video, Dwayne Wiggins from the Automotive Training Academy by Assurant, discusses why we might not have a choice when it comes to pre-exposing our customers to protective products, before they visit the business office.

April 1, 2021

F&I Saboteurs: Part II

F&I Saboteurs: Part II

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.

March 4, 2021

Training Expert Shares Tried-and-True Techniques for 2021
Experts Urge Dealers to Unite Sales and F&I

Experts Urge Dealers to Unite Sales and F&I

Learn how empowering sales to advocate for F&I promotes trust and transparency in the car buying process and maximizes the sale of protection products.

November 18, 2019

Automotive Consulting Enterprises Debuts In-House Training Program
Mezen Adds Reddin to F&I Development Team
ADV Adds Nelson as VP and Partner

ADV Adds Nelson as VP and Partner

Twenty-year industry veteran and former NAE/NWAN executive Ryan Nelson has joined Advanced Dealer Solutions as an executive vice president and partner.

October 10, 2019

DOJ Mystery-Shopped Md. Dealership Before Suing for Racial Bias
4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

Maxims Acquire DealerMax, Plan National Expansion

Maxims Acquire DealerMax, Plan National Expansion

Jim Maxim Jr. and Jim Maxim Sr. have made DealerMax the new home of their Profit By Design F&I development platform and plan to rapidly expand the Boston-based company’s national footprint.

September 26, 2019

Econtracting: Slippery Slope or Big Opportunity?

Econtracting: Slippery Slope or Big Opportunity?

Progress toward a fully online transaction may be inevitable, but you — and your finance sources — must take concrete steps toward process improvement and regulatory compliance to make econtracting work for your store.

September 24, 2019

Why Dealership Staff Fear Digital Retailing (and What to Do About It)
Report: Chasing Price Hurts Gross, F&I, Service

Report: Chasing Price Hurts Gross, F&I, Service

A new report makes the case for chasing value over price, a strategy that auto dealerships nationwide are adopting to generate higher front-end & back-end grosses while earning lifelong service customers.

September 10, 2019

Protective Introduces Online Dealer Training Platform
Ally: Soaring Costs Make Case for Service Contracts