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Data Can Help Dealers Sell More OE Parts

Data Can Help Dealers Sell More OE Parts

Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling unneeded inventory to independent repair shops.

September 18, 2019

3 Steps to Address Opioid Addiction in the Dealership

3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business owners are using to confront the opioid crisis in a compassionate and compliant way.

August 19, 2019

4 Ways to Turn Recalls Into Positive Customer Interactions
DOL Investigations and Employing Minors in Dealership Service Departments
How to Get Retail Rate for Warranty Parts

How to Get Retail Rate for Warranty Parts

Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail rate for warranty parts.

August 8, 2018

Opinion: Dealers Must Prepare for Trump Tariffs
Stop Wasting Your Service Manager’s Time

Stop Wasting Your Service Manager’s Time

If you asked your service manager to list every daily task they complete, you might be embarrassed. Focus their work hours on profit-building and watch your fixed ops revenue soar.

June 26, 2018

Service Advisors Are Exempt From Overtime Rules
Shift Your Service Brand to Drive Customer Loyalty
Service Advisors Are Working Overtime

Service Advisors Are Working Overtime

The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.

January 17, 2017

Magazine Offers Details on Compliance Summit Program

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

August 18, 2016