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DOL Investigations and Employing Minors in Dealership Service Departments
4 Compliance Mistakes Every Dealer Makes Once
Opinion: Early Identification Improves the Customer Journey
5 Steps to Bring Your Dealer Website Up to Code
Why VSCs and PPM Work for the Modern Car Buyer

Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.

March 28, 2019

Disclaiming Warranties? Do It Right!

Disclaiming Warranties? Do It Right!

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

March 28, 2019

Here’s a Little Tough Love for F&I

Here’s a Little Tough Love for F&I

Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.

March 18, 2019

You Have 8 Seconds to Impress Me

You Have 8 Seconds to Impress Me

Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.

February 25, 2019

F&I Creates Moments Worth Sharing

F&I Creates Moments Worth Sharing

Top F&I producer sees working in the box as a long-term investment that pays off every time a customer realizes their coverage will perform just as you said it would.

February 19, 2019

Is the Art of F&I Dead?

Is the Art of F&I Dead?

Every dealer believes they are dedicated to finance, but too many are complicit in an ongoing effort to eliminate the F&I middleman and let sales and desk managers cut deals on the bank’s terms.

February 14, 2019

Dealers Are From Mars, Finance Companies Are From Venus
The Antidote to a Down Market May Surprise You

The Antidote to a Down Market May Surprise You

Dealers who invest in AI- and ML-powered digital marketing solutions today will reap the rewards of active-shopper targeting and engagement when the market constricts.

January 18, 2019

Your Pay Plan Is Driving Talent Away

Your Pay Plan Is Driving Talent Away

Dealer personnel expert offers three reasons why your outdated, commission-only pay plan is sending your best sales candidates straight to the competition.

January 17, 2019

Just How Good Are Those Predictions Anyway?
3 Reasons to Believe in Leasing in 2019

3 Reasons to Believe in Leasing in 2019

Attractive price points, sustained value of off-lease units, and rising interest rates point toward leasing remaining a viable financing option for dealers and customers this year.

January 12, 2019