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3 Steps to Scrub Your Customer Data and Sell More Cars
The Race Is On at Paragon Honda

The Race Is On at Paragon Honda

Dealer and long-distance runner Brian Benstock reflects on his nearly 40 years in the auto retail business, the challenges and opportunities in the New York market, and his efforts to drive his stores — and the industry — forward.

June 11, 2019

5 Ways to Catch Up to the Market

5 Ways to Catch Up to the Market

Whether your dealership is big, small, profitable or unprofitable, it’s time to take a fresh look at how you’re measuring success.

June 3, 2019

The Topic That Won’t Go Away: Loan Fees

The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

May 31, 2019

3 Leadership Skills Every F&I Manager Needs

3 Leadership Skills Every F&I Manager Needs

Taking ownership of your own performance and that of those around you is a proven path to success in any field. For F&I managers, it’s a concrete step toward higher production and career advancement.

May 30, 2019

Break Out of Your F&I Shackles

Break Out of Your F&I Shackles

You need to be real to close the deal, and your tired word-tracks aren’t helping. Trainer shares a reliable three-part process you can try the next time an F&I customer goes off-script.

May 28, 2019

3 Reasons to Partner With CUs in Markets Like This
Opinion: For Dealers, Carsharing Is About Revenue, Not Miles

Opinion: For Dealers, Carsharing Is About Revenue, Not Miles

Former dealer is convinced that miles mean money for dealers in the shared economy, where a large and growing customer base of ride-hail drivers is poised to add incremental income to idle units and offer new opportunities for sales.

May 15, 2019

4 New Dealer Digital Marketing Tactics

4 New Dealer Digital Marketing Tactics

Make your digital storefront easy to find and deliver a more engaging online experience — for sales and service — with four leading-edge strategies you can try today.

May 8, 2019

3 Ways to Drive Online Reviews

3 Ways to Drive Online Reviews

Sales, F&I, and service all play a role in generating reviews that improve your dealership’s online standing and lend new insights into the customer experience you deliver.

April 26, 2019

Are You an F&I Manager or an F&I Clerk?

Are You an F&I Manager or an F&I Clerk?

Years of strong sales and near-zero unemployment have lowered the bar for the business office. Veteran F&I pro shares two proven strategies for turning a finance clerk into a finance manager.

April 25, 2019

4 Ways to Turn Recalls Into Positive Customer Interactions
DOL Investigations and Employing Minors in Dealership Service Departments
4 Compliance Mistakes Every Dealer Makes Once
Opinion: Early Identification Improves the Customer Journey