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Learn to Listen and Listen to Learn

Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation than a sales pitch.

November 29, 2018

NADA Confirms Show Dates Through 2024
Jumpstart: Car Buyers Want to Negotiate

Jumpstart: Car Buyers Want to Negotiate

Contrary to popular belief, car buyers still prefer to negotiate price face-to-face, according to new research by Jumpstart Automotive Media.

November 15, 2018

EFG: Dealers Need Bridge From F&I to Service

EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.

November 8, 2018

So You Need a New Agent

So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.

November 8, 2018

Cox: Mobility Will Reduce Dealership Count

Cox: Mobility Will Reduce Dealership Count

A Cox Automotive survey found that dealers are even more certain than consumers that emerging trends will reduce vehicle sales, but few believe mobility will bring about the end of the current auto retail model.

October 22, 2018

Drive Motors Adds Former Dealer.Com Exec to Leadership Team

Chris Gugliotta, a former executive with Dealer.com and Lithia Motors, has joined the startup as head of strategic partnerships. He will be responsible for leveraging Driver Motors’ digital retailing tools for the industry’s largest finance sources and vehicle OEMs.

October 16, 2018

RelayCars Launches Virtual Reality Sales Platform

Roadster Launches Desking Solution

Express Desking integrates directly into a dealership’s branded Express Storefront, and allows sales agents to instantly message their desk managers, gain approvals on deal terms, and customize payment menu options without ever having to leave the customer’s side.

October 8, 2018

Black Book’s Retention Index Climbs to October 2016 Level

The firm’s Used Vehicle Retention Index for September increased by 1.9% from a year ago to 116, with all vehicle segments showing increases. The compact crossovers, mid-size crossovers, compact car, full-size pickup, and mid-size car segments were the main drivers.

October 3, 2018

Survey: Premium Audio Drives New-Car Selection
DealerSocket Reaches Major Milestone

DealerSocket Reaches Major Milestone

The technology firm this week announced that more than 100 million vehicles have been sold through its software platforms since the company was founded out of the garage of co-founders Brad Perry and Jonathan Ord.

October 2, 2018

KBB: Average New-Car Transaction Price Up 2%

KBB: Average New-Car Transaction Price Up 2%

Honda, GM, and Ford were among the top-performing factories in September, helping to drive an average gain of 2% in new-vehicle prices compared with the same month last year.

October 2, 2018