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Results: 21
The FTC Suggests We Buckle Up

The FTC Suggests We Buckle Up

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.

October 28, 2020

But … the System is Down

But … the System is Down

Most dealers rely on one or more software providers to manage and document all their transactions and many businesses count on a robust disaster recovery plan in the event their IT infrastructure fails.

October 20, 2020

OFAC is Required, Not Recommended

OFAC is Required, Not Recommended

Checking OFAC is not a recommendation – it is required by federal statute. Not taking it seriously could result in major consequences for the dealer.

September 29, 2020

Lessons From the Lockdown

Lessons From the Lockdown

Where we had previously been moving at a sloth pace to digitize the entire buying process, the auto industry is accelerating many processes in response to COVID-19.

September 17, 2020

Lessons From an I-Team Investigation

Lessons From an I-Team Investigation

A dealership was recently discovered to have a prevalent policy and practice of inflating consumers’ incomes to obtain finance source approvals. Reading between the lines of the story, there are a variety of lessons to be learned.

September 3, 2020

Dealership Uncovers Payment Packing Scheme
Kicking the Trade

Kicking the Trade

Kicking the trade is an old-school tactic employed by unscrupulous sales people, sales managers, and F&I managers. Being aggressive and going after every possible deal, while employing a deceptive practice to finalize the sale is simply not worth the risk.

May 26, 2020

Ferreting Out Fake Paystubs

Ferreting Out Fake Paystubs

Do you know how to vet a paystub for legitimacy? These 10 tips can help you catch the phonies.

May 13, 2020

The Digital Revolution is Upon Us

The Digital Revolution is Upon Us

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as COVID-19 is acting as an agent of revolutionary change in dealer’s sales processes.

May 12, 2020

Compliance Isn’t Just for the Finance Office
Preloads, Profits, and Payment Packing

Preloads, Profits, and Payment Packing

The F&I industry continues to be plagued by malfeasance at the retail level. Attorney and compliance expert gets P&A executives up to speed.

February 28, 2020

How to Implement a Compliance Management System
One Flu Over the Dealership

One Flu Over the Dealership

At least 6.4 million flu cases were reported between October and December 2019. Given that influenza is a serious medical condition, do dealerships have a role to play in limiting its spread?

February 24, 2020

Crisorio to Lead Advisory Board for Agent Summit X
The Big Menu Debate

The Big Menu Debate

The magazine’s resident compliance pro weighs in on one of F&I’s big debates: Is the F&I menu a sales or compliance tool?

September 6, 2018