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Results: 19
Ford Credit Tops All Finance Sources in Customer Satisfaction
4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

Buick, Porsche Win J.D. Power’s New Vehicle Ownership Awards

For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.

January 25, 2018

5 Habits of Highly Successful Sales Professionals

(Video) Timing F&I

Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

March 7, 2017

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

March 7, 2017

F&I Still a Drag on Improving Transaction Times, Survey Shows

Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.

November 29, 2016

Controlling the Conversation

His Madness is tired of all this new-age F&I talk. He calls on F&I managers everywhere to change the conversation by upping their game in three critical areas.

January 14, 2016

F&I a Team Effort at Serpentini Chevrolet

F&I a Team Effort at Serpentini Chevrolet

Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.

November 18, 2013

Dissecting the Meet-and-Greet

Dissecting the Meet-and-Greet

Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.

October 1, 2010

5 Focus Factors of F&I

It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.

November 1, 2009

Trio of Service Department Solution Providers Form iPACS

eMenus Automotive,TimeHighway, and Sterling Partners Limited joined forces to form Integrated Premier Automotive Customer Solutions (iPACS), a Web-based service menu with a service scheduling solution and optional Web-based call center and marketing solutions.

May 18, 2009

Pay-Plan Breakdown

When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.

May 1, 2009

Creating the Ultimate F&I Pay Plan

Creating the Ultimate F&I Pay Plan

F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.

December 1, 2005