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Digital Sales Are Stress-Free at Subaru of Puyallup

Digital Sales Are Stress-Free at Subaru of Puyallup

Two years ago, Chris Brown went looking for a way to facilitate sales, trade-ins, and financing for car buyers who prefer to shop online. Today, his Seattle-area Subaru dealership is doing just that, and he says the experience he and his team deliver is just as ‘stress-free’ as ever.

May 7, 2019

GM Rolls Out Optional Extended Warranty

The new extended ‘bumper-to-bumper’ warranty isn’t designed to act like a dealer-offered service contract. Repairs can be completed without filing a claim and there are no deductibles. The option also is included in a vehicle’s overall price.

October 16, 2018

Calif. Board: GM Violated State Law in Attempting to Cancel Dealer's Franchise
Hyundai, Acura Take Top Honors in KBB’s ‘5-Year Cost to Own’ Awards
Perfect Storm

Perfect Storm

Industry Summit’s executive panel convened to discuss and debate the effects of Hurricane Harvey, the status of the used-car and subprime markets, the GM mandate, and the digitization of the F&I process.

December 4, 2017

KBB: September’s Avg. New-Vehicle Price Up $144 From a Year Ago
Industry Reacts to GM's Disclosure Policy

Industry Reacts to GM's Disclosure Policy

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

September 18, 2017

Attorneys to Tackle GM Product Policy at PALS 2017

Attorneys to Tackle GM Product Policy at PALS 2017

In a surprise addition to the P&A Leadership Summit agenda, Matthew Bartle and David Marcus of Bartle & Marcus LLC will address General Motors’ recent directives regarding the sale of non-OEM parts and service contracts.

August 29, 2017

GM: Dealers Must Disclose Non-GM Parts, Service Contracts

GM: Dealers Must Disclose Non-GM Parts, Service Contracts

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealers who don’t comply face possible termination of their franchise agreement.

August 24, 2017

Jury Clears GM in Texas Ignition Switch Trial

In a verdict that took less than an hour to decide, a Houston Jury found that a General Motors ignition switch in a 2007 Saturn Sky did not cause a 2011 crash that killed one person and injured another, according to USA Today.

August 26, 2016

KBB: Average Transaction Price Rises in June

Fueled by domestic brands and the sale of trucks and SUVs, the average price for a new vehicle in June increased 2% from a year to $33,652, according to Kelley Blue Book.

July 5, 2016

General Motors Names New Vice President of Global Quality

General Motors Co. has named Tony Francavilla as vice president of global quality, according to a company announcement. In this role, he will be responsible or leading the company’s global quality efforts, aimed at providing customers with the highest quality vehicles.

June 14, 2016

GM Replacing 88% of Lineup By 2020

General Motors should gain market share by replacing 88% of its light-duty lineup by 2020, while Volkswagen and Korean automakers are relying too heavily on cars with consumer demand shifting toward SUVs and trucks, a Bank of America Merrill Lynch analyst has said.

May 12, 2016