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Results: 13
May Light Vehicle Sales Results Show Double-Digit Declines
High Vehicle Prices Expected to Hold Their Grip on Auto Industry
Auto Dealer Service Departments Trying to Navigate Parts and Staffing Challenges, J.D. Power Finds
J.D. Power Announces 2022 U.S. ALG Residual Value Awards
How Automakers and Dealers are Weathering a Topsy Turvey Market
Low Inventory Levels Drive Down September SAAR to 12.2 Million Units
New Vehicle Sales to Fall 25% in U.S.
DealerPolicy  Collaborates with JM&A Group and  Darwin  to Deliver Next Generation Finance and Insurance Solutions
Recalls Driving Up Service Satisfaction, J.D. Power Reports

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

March 19, 2015

Compliance, Technology to Headline Vehicle Finance Conference

This year’s conference will feature Patrice Ficklin, assistant director of the CFPB’s Office of Fair Lending, as well as a candid discussion between executives from GM Financial, Toyota Financial Services and Chase Auto Finance.

December 31, 2013

J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

November 26, 2013

J.D. Power: Lender Support Fuels Sales Increases

For the second consecutive year, BMW Financial Services ranked highest in leasing and Mercedes-Benz Financial Services ranked highest in floor planning in J.D. Power’s annual U.S. Dealer Financing Satisfaction Study, which also noted increased adoption of e-contracting technologies.

July 30, 2013

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