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How to Prevent Harassment in the #MeToo Era
AutoAp Launches Recall Intelligence Service

AutoAp Launches Recall Intelligence Service

A new service from AutoAp was designed to give auto dealers greater insight and control over the liability and financial impacts caused by safety recalls, promising to reduce risk by more than 80%.

June 17, 2019

Study: Dealer Data Plagued by Human Error, Insider Threats, Deliberate Sabotage
FTC: DealerBuilt Hack Affected 130 Dealerships

FTC: DealerBuilt Hack Affected 130 Dealerships

A 2016 cyberattack laid bare the personally identifiable information of about 12.5 million customers of 130 U.S. dealerships, according to a Federal Trade Commission bulletin announcing a consent agreement with dealer software provider DealerBuilt.

June 13, 2019

4 F&I Scenarios That Can Lead to Bank Fraud

4 F&I Scenarios That Can Lead to Bank Fraud

Expert lists four all-too-common situations in which failing to understand underwriting guidelines or falsifying required stips — by dealership or finance source personnel — can constitute not just noncompliance but outright fraud.

June 13, 2019

Dealer Extortion Attempt Ends With Arrest

Dealer Extortion Attempt Ends With Arrest

A Florida man was arrested after police say he attempted to use lost sales records to extort the owner of Jon Hall Chevrolet of Daytona Beach for $50,000 and a new Malibu.

June 10, 2019

Sagent Adds Experian’s Precise ID to Auto LOS
Proper Desking Prevents Payment Packing

Proper Desking Prevents Payment Packing

Despite improved industry education and a slew of regulatory enforcement actions, packing payments remains a popular pursuit at dealerships around the nation. Here’s how to prevent this highly illegal practice before it starts.

May 21, 2019

Brown & Brown Acquires UDS

Brown & Brown Acquires UDS

Brown & Brown Inc. has acquired the assets of United Development Systems Inc., the F&I performance and compliance management provider founded by Randy Crisorio in 1982.

May 15, 2019

Save the Date: Industry Summit Heads to New Orleans

Save the Date: Industry Summit Heads to New Orleans

This year’s Industry Summit will be held Nov. 4–6 at the New Orleans Marriott, offering the nation’s premier advanced F&I training curriculum, new and returning tracks and events, and free admission for the first 100 dealers and general managers who sign up when registration opens this summer.

May 2, 2019

When Sales Is to Blame for Noncompliance: Part 3
DOL Investigations and Employing Minors in Dealership Service Departments
Lori Church Is a Swiss Army Knife for John Elway Dealerships

Help! My Dealership Is Packing Payments

Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

October 9, 2018

Red Flags Alert

The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

October 9, 2018