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Protecting F&I’s Future

The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

July 3, 2018

Still a Work in Progress

The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

December 4, 2017

Don’t Tune Out

Don’t Tune Out

The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

June 9, 2017

There’s No ‘I’ in Team

His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

June 8, 2017

The New Stooges

The Alpha Dawg predicts that the latest round of technology disrupters will deliver more missed opportunities than closed deals.

May 2, 2017

Who Shot the Dealer?

Who Shot the Dealer?

‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

March 7, 2017

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

March 7, 2017

Resistance Isn’t Always Futile

The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

February 10, 2017

Finding Pleasantville

His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.

February 10, 2017

Time to Pay the Piper

Da Man has a message for dealers enchanted by the promises of these new-age tech solutions and theories: Get ready to pay the piper.

October 4, 2016