Opinion: Customer Trust Is Earned in Drops and Lost in Buckets
Whatever happened to customer loyalty? Expert shares four proven ways to earn your next customer’s trust — and their repeat sales and service business.
December 26, 2019
Whatever happened to customer loyalty? Expert shares four proven ways to earn your next customer’s trust — and their repeat sales and service business.
December 26, 2019
ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.
December 19, 2019
The Great Recession put dealers and manufacturers on a bad path. Reclaim grosses by putting the focus back on long-term value and the ownership experience.
December 19, 2019
A new study commissioned by Affinitiv finds U.S. auto groups lose up to $230,000 in per-store service revenue by failing to cross-market off make used car buyers.
December 3, 2019
myKaarma has partnered with Uber for Business to offer auto dealers a new way to pick up and drop off service customers.
December 2, 2019
Auto/Mate Dealership Systems has integrated its dealership management system with Storm Kiosks’ customer-facing Express Service kiosks.
December 2, 2019
Sales of pre-owned and CPO units show no signs of slowing. Here’s how savvy dealers and F&I professionals are taking advantage.
November 27, 2019
A new partnership connects Dealer Owned Warranty Company service contract holders with RepairPal’s network of 2,500 certified repair shops.
November 20, 2019
Enrollment is now open for classes held at Automotive Consulting Enterprises' new automotive training facility at the company’s Kansas City-area headquarters.
November 8, 2019
The results of Kerrigan Advisors’ first annual dealer survey show Subaru and Toyota franchisees lead the industry in believing their dealerships will increase in value, outpacing all other brands — including highlines.
October 22, 2019
Auto/Mate has integrated its dealership management system with Servisell’s sales and service conversion system.
October 21, 2019
Xtime announced the integration of CenPOS’s payment solution with Xtime’s Spectrum platform, offering a new payment option to dealership service customers.
October 17, 2019
The U.S. PIRG Education Fund issued a damning report after finding one in every nine used vehicles for sale at 28 AutoNation-owned locations in 12 states is subject to an open recall.
October 16, 2019
California Gov. Gavin Newsom has signed AB 179, enacting new dealer protections against below-market warranty reimbursement rates and OEM-ordered facility upgrades. The bill also allows dealers to issue recall notices without violating new data privacy rules.
October 15, 2019
GoMoto and VenueVision have partnered for an integration and reseller campaign that will bring GoMoto-built self-service kiosks to more Canadian auto dealers.
October 11, 2019
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