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(Video) Capture Missed VSC Sales

(Video) Capture Missed VSC Sales

In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

May 31, 2018

The Repair Is Covered

The Repair Is Covered

The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

May 7, 2018

VenueVision Launches Centralized Text Messaging Solution for Any DMS

VenueVision Launches Centralized Text Messaging Solution for Any DMS

With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.

May 30, 2017

Is Your Quick Lube Driving Away Business?

‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

April 11, 2017

Recall Masters Now Integrated Into AutoLoop’s Fixed Ops Suite

Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles during service appointment scheduling, as well as during the vehicle check-in and inspection process.

May 17, 2016

New EasyCare App Allows Dealers to ‘Own’ the ODBII Port

New EasyCare App Allows Dealers to ‘Own’ the ODBII Port

EasyCare is getting set to launch a new mobile app that will allow dealers to own the ODBII port in their customers’ vehicles. The connection will allow dealers to tailor service offers and alerts, as well as allow customers to perform a full health scan of their vehicle on their mobile device.

February 9, 2016

[Video] Perfect Timing

[Video] Perfect Timing

Aside from selling VSCs on the service drive, the magazine’s F&I wiz says there are five other opportunities to capture a missed service-contract sale.

November 13, 2015

NADA: Employee Salaries at New-Car Dealerships Rise

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.

October 27, 2015

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

March 19, 2015

DealerRater Launches Certified Service Center

DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.

October 15, 2013