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Part 5: Negotiate the Plan

Part 5: Negotiate the Plan

Mastering the art of negotiation includes using the power of small numbers and making an impression with your last words.

May 1, 2004

Part 4: The Presentation
Part 3: Interview for Product Cues

Part 3: Interview for Product Cues

In Step 1 of this series, Jan showed you how to Meet the Customer. Step 2 addressed Building Rapport. The 3rd Step to F&I Succe$$ is the Interview.

February 1, 2004

Part 2: Build Rapport

Part 2: Build Rapport

No one is going to do business with you until they believe you care about what is important to them.

October 1, 2003

Part 1: Meet the Customer

Part 1: Meet the Customer

Those first few seconds with the customer can mean the difference between success and failure.

August 1, 2003