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F&I Tip of the Week: What Did You Learn Today?
F&I Tip of the Week: Getting Comfortable with Video
F&I Tip of the Week: Choose to Change
F&I Tip of the Week: Don't Let the Lender Decide
F&I Tip of the Week: Avoiding the F&I Present Bias Trap
F&I Tip of the Week: You Can't Recover From a Lack of Trust
To Pre-Expose or Not to Pre-Expose

To Pre-Expose or Not to Pre-Expose

In this video, Dwayne Wiggins from the Automotive Training Academy by Assurant, discusses why we might not have a choice when it comes to pre-exposing our customers to protective products, before they visit the business office.

April 1, 2021

F&I Saboteurs: Part II

F&I Saboteurs: Part II

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.

March 4, 2021

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