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Results: 179
A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.
June 28, 2019
This year’s Industry Summit will be held Nov. 4–6 at the New Orleans Marriott, offering the nation’s premier advanced F&I training curriculum, new and returning tracks and events, and free admission for the first 100 dealers and general managers who sign up when registration opens this summer.
May 2, 2019
Dealership expert breaks down four key elements to building a high-performance team in today’s retail environment.
September 5, 2018
Dealer experts list 10 leadership principles that, if embraced, will prevent an organization from becoming another corporate dinosaur.
March 8, 2018
LearnToLead founder and nationally recognized leadership trainer Dave Anderson will deliver the Tuesday afternoon keynote address at this year’s Industry Summit as part of the Best Training Day Ever agenda.
August 14, 2017
The two firms will debut at NADA 2017 the new NCM-Rawls Dealer Executive Program, a 10-month leadership development curriculum on succession planning and leadership.
January 12, 2017
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.
January 10, 2017
Dealer software expert makes the case for switching to an electronic menu and reaping the rewards of a swift, productive and compliant F&I process.
January 10, 2017
AutoNation will be holding a one-day hiring event on Tuesday, Jan. 10, according to a recent company announcement. The event will take place throughout 15 cities across the country, and will feature thousands of sales and service positions available at all of the company’s stores and service centers, the company stated.
January 5, 2017
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining it.
December 27, 2016
His Madness takes creative liberties with a popular motivational acronym to deliver this month’s message: There’s no magic pill for success.
December 6, 2016
Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.
December 6, 2016
F&I pro makes a case for ditching the F&I interview. He says a quick discussion with the salesperson and a look at the customer’s credit report and trade appraisal will tell you all you need to know.
December 5, 2016
Great F&I professionals don’t jump to conclusions, and they don’t try to solve problems for customers. Instead, they solve problems with customers. F&I trainer explains how.
December 5, 2016
Human resources expert reveals the five traits hiring managers need to look for when interviewing a prospective candidate.
October 4, 2016