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Word of Mouth Still Dominates

Word of Mouth Still Dominates

Word of mouth is still the leading source for new business, but a new study says review sites continue to gain ground.

September 15, 2014

F&I Products at Center of Legislative Battles in Four States
Consumers Still Keeping Cars Longer

Consumers Still Keeping Cars Longer

The percentage of older vehicles on the road has reached its highest level since 2009, and the average age of vehicles on the road is expected to keep rising.

July 14, 2014

Dealership Avoidance New Shopping Normal

Dealership Avoidance New Shopping Normal

Dealership avoidance is becoming the new normal for car buyers, according to a new study. It showed that one in six shoppers skipped the test drive and nearly half visited one or no dealers prior to making a purchase.

June 2, 2014

Taking  Note

Taking Note

Two years ago, Toyota began overhauling its digital engagement strategy. Its latest development is Notebook, an online tool the OEM hopes will deliver higher quality leads to its dealers.

May 6, 2014

Vehicle Dependability Declines

Vehicle Dependability Declines

In the same month Consumer Reports advised consumers to skip vehicle service contracts, J.D. Power reported that vehicle dependability declined for the first time in 15 years.

May 2, 2014

Full Speed Ahead

Full Speed Ahead

Compliance was top of mind at the 2014 NADA Convention & Expo, with product vendors showing the way to a faster, more transparent process in the F&I office and throughout the sales process.

March 11, 2014

One-Click Content

One-Click Content

SOCIALDEALER is working to offer dealers the ability to update their social media presence at the click of a button, and Ally Financial has already signed on as the company’s first auto finance partner.

February 24, 2014

Optimized for Mobile

Optimized for Mobile

The F&I director at Mercedes-Benz of Coral Gables says profit per retail unit increased 16% when his dealership switched from paper to an iPad-based menu. Profits have stayed strong ever since.

January 21, 2014

Showdown in D.C.

Showdown in D.C.

Industry representatives and consumer advocacy groups squared off in Washington, D.C., last month for the CFPB’s first public forum on auto lending. The event revealed the tightrope the bureau is walking between preserving a rebounding market and strengthening consumer protections.

December 23, 2013

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