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Transparency Wave Rolling Into F&I

Transparency Wave Rolling Into F&I

Digital retailing invaded the Las Vegas Convention Center in late March for NADA 2018, but its arrival did little to bring clarity to F&I’s cloudy future.

May 7, 2018

The Digital Evangelist

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

June 9, 2017

Transforming Automotive Retail

Transforming Automotive Retail

Dealertrack’s Raj Sundaram says the industry is in the midst of major change. He believes the company’s acquisition of Dealer.com puts the firm in the perfect position to respond.

April 7, 2014

To Catch a Customer

To Catch a Customer

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

April 16, 2013

Updating F&I

Updating F&I

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

March 13, 2012

First Line of Defense

First Line of Defense

Karina Grile worked overtime to get Voss Auto Network’s stores in line with the industry’s newest rule — one that experts say could be a blessing in disguise.

January 1, 2011

DMS Arena Heats Up

DMS Arena Heats Up

Companies that went through Reynolds’ integration and certification program say the technology company upheld its promise to integrate third-party software companies, some even saying the debate over data access was more fervor than substance.

April 1, 2010

Industry Getting Its Second Wind

Key indexes point to a rebound, but the road to recovery is a long ways off. Still, there are opportunities to be had.

January 1, 2010

Stock Up/Stock Down

Stock Up/Stock Down

Experts believe the volatility the used-vehicle market experienced this year may not be temporary, and say dealers will need a culture change if they hope to succeed in this new environment.

December 1, 2009

Credit Platforms Revisited

Credit platforms revolutionized the F&I industry, connecting dealers to more finance sources than ever before. What’s next for these key F&I tools?

November 1, 2009

Shifting Out of Survival Mode

The industry shows signs of improvement in July and August, with AmeriCredit reporting a 4Q profit and DealerTrack increasing its number of active finance sources.

September 1, 2009

Downturn Opens Door for Technology

Despite the prospect of losing dealer customers, software makers see a silver lining in today’s economic downturn. In fact, some providers believe the recession will be the vehicle to the industry’s digital future.

May 1, 2009

Future Hinges on Credit Availability

Dealers and industry executives address questions about the future of the auto industry and the U.S. economy at the 2009 NADA Convention and Expo.

March 1, 2009

Keeping the Matrix Tax Free

When people talk about the Internet these days, they say things like, “It’s leveling the playing field.” And just last month I talked about how a dealer used the Internet to verify a customer’s Social Security Number. What’s amazing to me is that not everyone was so hip to the Internet earlier this decade.

December 1, 2007

31 Reasons to be Worried

A post made on Oct. 2 on the magazine’s F&I Forum made me think, “What a great story of a dealer doing it right.” But that was before I talked to Mark O’Neil, CEO of DealerTrack, about something he discussed during his keynote address at the magazine’s September F&I Conference and Expo.

November 1, 2007