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Examining the CFPB’s Arbitration Rule
Kinks Will Be Kinks

Kinks Will Be Kinks

Electronic processes won’t cure the ‘kinks’ who flout the rules and regulations governing F&I, but they will make their bad behavior easier to track.

July 7, 2017

A Wolf In Sheep’s Clothing

The magazine’s legal wiz reminds dealers and F&I pros why it’s wise to assume every customer knows the bad compliance practices you should have outlawed years ago.

July 7, 2017

Credit App Fraud Not a Victimless Crime

Credit App Fraud Not a Victimless Crime

Falsifying any of the five key credit determinants on a credit application generates a long list of potential victims inside and outside the dealership.

May 2, 2017

Remote Deliveries:  Proceed With Caution

Remote Deliveries: Proceed With Caution

When it comes to out-of-state deliveries, the magazine’s resident compliance guru says proceed with caution. He lays out a simple process for guarding your dealership against ID thieves.

March 7, 2017

Formalized and Documented

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

November 4, 2016

Magazine Offers Details on Compliance Summit Program

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

August 18, 2016

Certified for the Future

Certified for the Future

The magazine’s compliance pro breaks down Compliance Summit’s new certification component. He explains how it’s designed to address the industry’s true regulator.

August 4, 2016

Hanging in the Balance

Hanging in the Balance

The compliance gurus at F&I Think Tank agreed that a lot is riding on the outcome of November’s presidential elections — including the fate of the F&I department.

June 3, 2016

The Year Ahead: Part One

The Year Ahead: Part One

Dealer operations expert puts 2015 in the rearview mirror and identifies trends in sales, compliance and recalls that will affect dealers in 2016.

December 9, 2015

‘Best’ Is Not Always Best

AFIP’s executive director reminds us why the word “best” should be avoided when discussing financing or lease rates with customers.

January 16, 2015

What’s on the Menu?

What’s on the Menu?

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

November 6, 2014

Codifying Common Sense

Whether you believe it or not, most rules and regulations weren’t designed to make your life miserable. The magazine’s resident compliance expert says we can only blame ourselves.

July 14, 2014

Facts, Anyone?

Stories about dealer practices that harm consumers are prevalent, but the facts seem to be difficult to come by.

May 14, 2012

Updated: True Controversy

Updated: True Controversy

TrueCar is taking fire from dealers, trainers and state motor vehicle boards, but its embattled founder says the company will survive.

January 17, 2012