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Results: 18
People, Process, Profit

People, Process, Profit

Attendees of the magazine’s annual conference gathered to hear how six top trainers view the road ahead for the F&I industry. What they heard was a familiar rallying cry.

November 14, 2012

Steps to the SpiFi Interview

Steps to the SpiFi Interview

F&I managers must decide for themselves whether the customer interview is advisable or expendable, but the magazine’s subprime insider says it’s mandatory for special finance managers.

August 10, 2012

Checks and Balances

Checks and Balances

As the finance director and compliance officer for three stores, Charlene Burch-Heinzig has helped keep her group on the road to success.

May 1, 2011