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California: An Unlikely Compliance Model

California: An Unlikely Compliance Model

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.

December 28, 2020

Tips For Recovering Debts From Departing Employees

Tips For Recovering Debts From Departing Employees

Many scenarios exist where employees can leave an employer owing the dealership money. The likelihood of your being able to recover money for these purposes depends in large part on a handful of proactive processes and procedures.

December 9, 2020

Why Comply?

Why Comply?

We live in an ‘Age of Compliance Awareness’ and someone is always watching. We should care about what they see.

November 30, 2020

Data Breach 101

Data Breach 101

By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response plan will help you manage the challenges you and the dealership will face.

November 11, 2020

Reigning in Franken-agency

Reigning in Franken-agency

On June 29, the United States Supreme Court ruled that the structure of the Consumer Financial Protection Bureau was unconstitutional. A compliance expert shares why this matters, and why it matters to dealers in particular.

October 30, 2020

The FTC Suggests We Buckle Up

The FTC Suggests We Buckle Up

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.

October 28, 2020

Compliance Considerations When Texting Automotive Customers

Compliance Considerations When Texting Automotive Customers

The TCPA has been around for more than 25 years but remains one of the most litigated consumer protection statutes. By having proper compliance in place, your dealership can enjoy the benefits of contacting consumers with peace of mind.

October 27, 2020

Let’s Talk Politics: A 5-Step Survival Guide For Dealerships During The 2020 Election Season
Data Privacy in Automotive: How the CCPA Will Impact the Industry 
Who’s Zoomin’ Who?

Who’s Zoomin’ Who?

Whether businesses interact in person or virtually, they must do so in a safe and secure manner to retain customer trust and comply with applicable law.

October 14, 2020

The Great Acceleration and What It Means for the Future of Registration and Title
Deterring Dealership Crime with Remote Video Surveillance
Down the Road: Selling Cars Remotely

Down the Road: Selling Cars Remotely

The coronavirus appears to be driving the automotive industry to selling vehicles remotely, a radical departure from the traditional dealer model. By identifying the issues that dealers need to contemplate, we find some solutions to the new direction we’re heading.

September 9, 2020

Instant Verification Technology Helps Dealers and Lenders During COVID-19 

Instant Verification Technology Helps Dealers and Lenders During COVID-19 

Buying behaviors may change for a growing number of potential car shoppers, many who have lost jobs or been furloughed due to the economic fallout of the pandemic. As more lenders rely on advanced real-time data, they may mitigate risk and put themselves in a better competitive position.

September 8, 2020

The Top 5 (Non-COVID) Developments In Dealership Employment Law