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Results: 16
Tap to Lease

Tap to Lease

Honcker’s Nathan Hecht took his dislike of the typical leasing process and turned it into a mobile app that’s delivering ready-to-go deals to dealers in eight states and an experience studies show customers want — even when it comes to F&I.

December 4, 2017

New-Age Sales

New-Age Sales

Roadster’s Andrew Moss and Rudi Thun say they’ve created a digital transactional platform that works both in a buyer’s home and in the showroom. But as they readily admit, not every dealer is the ideal user.

April 10, 2017

F&I to Go

F&I to Go

Sun Toyota’s John Marazzi was already an internet sales evangelist before launching a fully online process in September 2016. In its first month alone, the program delivered 75 closed deals and an F&I per-copy average that was just $45 shy of the in-store average.

February 10, 2017

Out of the Box

Out of the Box

Panelists and presenters at Industry Summit 2015 tackled online automotive retailing and what it means to move F&I out of the box and into the Digital Age.

December 9, 2015

Agents of Change

Agents of Change

Studies show that change is coming to the finance department, and dealerships like Northwest Honda and Southern Chrysler-Jeep are making sure their F&I offices are ahead of the digital curve.

November 25, 2015

Fraud Alert

Fraud Alert

Mansfield Auto World employees were stunned when a seemingly normal online transaction nearly turned into an international crime. Authorities say the dealership was the victim of a troubling new trend in auto theft.

November 25, 2015

Status Update

Status Update

Marketing experts and dealers alike agree that dealers who ignore social media are more than behind the times — they are driving away potential customers.

July 6, 2015

Sales at Your Fingertips

Sales at Your Fingertips

The explosion in smartphone usage among car shoppers put phone leads ahead of Internet leads at the close of 2014, a trend reflected in the deluge of mobile-ready offerings lining the aisles at NADA 2015.

March 9, 2015

Mobile Update

Mobile Update

The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.

January 20, 2015

Online F&I

Online F&I

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

January 14, 2015

What’s on the Menu?

What’s on the Menu?

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

November 6, 2014

Word of Mouth Still Dominates

Word of Mouth Still Dominates

Word of mouth is still the leading source for new business, but a new study says review sites continue to gain ground.

September 15, 2014

Dealership Avoidance New Shopping Normal

Dealership Avoidance New Shopping Normal

Dealership avoidance is becoming the new normal for car buyers, according to a new study. It showed that one in six shoppers skipped the test drive and nearly half visited one or no dealers prior to making a purchase.

June 2, 2014

Taking  Note

Taking Note

Two years ago, Toyota began overhauling its digital engagement strategy. Its latest development is Notebook, an online tool the OEM hopes will deliver higher quality leads to its dealers.

May 6, 2014

Full Speed Ahead

Full Speed Ahead

Compliance was top of mind at the 2014 NADA Convention & Expo, with product vendors showing the way to a faster, more transparent process in the F&I office and throughout the sales process.

March 11, 2014