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Mid-Level F&I Managers Need Advanced Training

Mid-Level F&I Managers Need Advanced Training

F&I managers who are ready to take the next step in their careers must seek out training focused on leadership, dealership structure, compliance, and other essential skills for professional development.

October 22, 2019

10 Secrets of Successful F&I Managers

10 Secrets of Successful F&I Managers

Experienced agent and trainer shares 10 habits and best practices shared by top-producing F&I professionals — and rarely adopted by those who are only in it for the paycheck.

October 22, 2019

Dwayne Hawkins Gives Back at Crown Automotive

Dwayne Hawkins Gives Back at Crown Automotive

The chairman and CEO of Crown Automotive Group has lived the American dream, created opportunities for thousands of employees, and offered countless car buyers a fair deal, all while devoting time, money, and resources to a long list of charitable causes.

October 15, 2019

4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

F&I Doesn’t Have to End at Delivery

F&I Doesn’t Have to End at Delivery

F&I pro has a word of advice for colleagues who are ready to connect with customers in a meaningful way — and help ensure they’ll return for their next vehicle.

September 26, 2019

Econtracting: Slippery Slope or Big Opportunity?

Econtracting: Slippery Slope or Big Opportunity?

Progress toward a fully online transaction may be inevitable, but you — and your finance sources — must take concrete steps toward process improvement and regulatory compliance to make econtracting work for your store.

September 24, 2019

Why Dealership Staff Fear Digital Retailing (and What to Do About It)
Stop Keeping F&I Products a Secret

Stop Keeping F&I Products a Secret

All available research and data suggests car buyers want to research F&I products online. Most say they will be more likely to buy if they can can learn more before they get to the dealership. So why do so few dealer websites offer the information consumers are looking for?

September 17, 2019

The Price of Compliance Is Going Up. Sorry.

The Price of Compliance Is Going Up. Sorry.

Recent revisions to the federal Safeguards Rule cement the need for a compliance officer in every dealership. Whether their duties are performed by an employee or outsourced, satisfying the new requirement is going to cost your store thousands of dollars per month.

August 29, 2019

How to Sell F&I on Alt-Fuel Vehicles

How to Sell F&I on Alt-Fuel Vehicles

Many F&I pros are struggling to keep up with battery-powered vehicles — and the customers who buy them. Expert offers a process backed by education and a consultative approach.

August 26, 2019

Is Amazon Really a Threat to the Car Business?
Unsold Car Insurance Is Missed F&I Income

Unsold Car Insurance Is Missed F&I Income

Dealer software expert says it’s time to take a fresh look at consumer auto insurance — not as a problem but as a new opportunity to boost F&I production and profitability.

July 30, 2019

3 Ways to Sell More F&I to Millennials and Gen Z

3 Ways to Sell More F&I to Millennials and Gen Z

Younger car buyers value security just as much as their elders, but timing, transparency, and diversity are becoming critical factors to F&I success as their market share grows.

July 24, 2019

Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston worked her way up from service cashier to vice president and general manager of Titus-Will Toyota in Tacoma, Wash., forging a career path that shattered stereotypes and earned national and international recognition for herself and her family-owned dealer group.

July 16, 2019

3 Steps to Cure F&I Burnout

3 Steps to Cure F&I Burnout

Sales and managerial incompetence, cash customers, and bad weather all can contribute to severe F&I burnout and greener grass disease. Before you attempt to make a change while your performance is trending downward, try this three-step process guaranteed to positively influence your situation.

June 18, 2019