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Results: 16
F&I Pacesetters: Bob Moore Cadillac of Edmond
F&I Pacesetters: Gerald Jones Auto Group

F&I Pacesetters: Gerald Jones Auto Group

Meet the two operations that were also in the running for the American Financial & Automotive Services Inc.-sponsored F&I Dealer of the Year.

November 14, 2017

Colorado F&I Manager Named 2014 F&Idol Winner

Colorado F&I Manager Named 2014 F&Idol Winner

Justin Gasman is having a banner year. Coming off his F&I department’s best month ever, the 11-year veteran was named the 2014 winner of the IAS-sponsored F&Idol award.

November 6, 2014

The Vaden Way

The Vaden Way

Vaden Automotive Group’s F&I operation is on a record-setting pace. But that’s just one of the reasons it earned the magazine’s 2014 F&I Dealer of the Year award.

November 6, 2014

Invest in an F&I Timeshare

Invest in an F&I Timeshare

Agency head explains how one dealer client maximized profits and avoided personnel issues by setting up a ‘timeshare’ system for his F&I managers.

August 7, 2013

Head of the Class

Head of the Class

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

February 2, 2012

Debating the Hybrid Manager

Debating the Hybrid Manager

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

November 1, 2011

Reorganizing the Desk

Reorganizing the Desk

The desk can be critical to a dealership’s success, but overstepping its boundaries can leave a store vulnerable. The magazine’s F&I pro draws a line in the sand.

October 7, 2011

The Interview

The Interview

A five-minute interview can go a long way toward putting customers at ease, and it may even lead to a nice boost in F&I profit per vehicle retailed. F&I trainer breaks down the process.

September 6, 2011

Upgrading to F&I 4G

In the ‘70s, it was the assumptive close. In the ‘80s, it was step-selling. The ‘90s brought along the F&I Menu. Expert shows you how F&I’s newest upgrade can take sales and profits from ‘woe’ to ‘WOW.’

February 1, 2010

CASE STUDY: Life Without The F&I Department

With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.

March 1, 2008

4 Ways to Change Perceptions

The customer’s first impression of you is a tone setter for the entire transaction. So what warning signs are you putting up? This month we explore four ways to put your customer at ease.

September 1, 2007

Finding, Hiring and Keeping Winners

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

January 1, 2007

Temporary F&I Specialists Help Dealers Fill the Void

Temporary F&I Specialists Help Dealers Fill the Void

Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.

August 1, 2006

It's Time to Take Action

It's Time to Take Action

The first step toward effective training is making the decision to seek instruction. You need to identify your expectations and know your personal learning style to get the best results.

March 1, 2006