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Dwayne Hawkins Gives Back at Crown Automotive

Dwayne Hawkins Gives Back at Crown Automotive

The chairman and CEO of Crown Automotive Group has lived the American dream, created opportunities for thousands of employees, and offered countless car buyers a fair deal, all while devoting time, money, and resources to a long list of charitable causes.

October 15, 2019

4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

F&I Doesn’t Have to End at Delivery

F&I Doesn’t Have to End at Delivery

F&I pro has a word of advice for colleagues who are ready to connect with customers in a meaningful way — and help ensure they’ll return for their next vehicle.

September 26, 2019

Stop Keeping F&I Products a Secret

Stop Keeping F&I Products a Secret

All available research and data suggests car buyers want to research F&I products online. Most say they will be more likely to buy if they can can learn more before they get to the dealership. So why do so few dealer websites offer the information consumers are looking for?

September 17, 2019

Unsold Car Insurance Is Missed F&I Income

Unsold Car Insurance Is Missed F&I Income

Dealer software expert says it’s time to take a fresh look at consumer auto insurance — not as a problem but as a new opportunity to boost F&I production and profitability.

July 30, 2019

3 Ways to Sell More F&I to Millennials and Gen Z

3 Ways to Sell More F&I to Millennials and Gen Z

Younger car buyers value security just as much as their elders, but timing, transparency, and diversity are becoming critical factors to F&I success as their market share grows.

July 24, 2019

Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston worked her way up from service cashier to vice president and general manager of Titus-Will Toyota in Tacoma, Wash., forging a career path that shattered stereotypes and earned national and international recognition for herself and her family-owned dealer group.

July 16, 2019

3 Steps to Cure F&I Burnout

3 Steps to Cure F&I Burnout

Sales and managerial incompetence, cash customers, and bad weather all can contribute to severe F&I burnout and greener grass disease. Before you attempt to make a change while your performance is trending downward, try this three-step process guaranteed to positively influence your situation.

June 18, 2019

Is Technology Changing F&I or Is F&I Changing Technology?

Is Technology Changing F&I or Is F&I Changing Technology?

The rapid evolution and advancement of dealership systems and selling tools has led some F&I managers to fear new technology and others to embrace it. Whether you’re in Flintstones or Jetsons mode, you need a plan to meet or exceed your customers’ expectations.

June 17, 2019

Are You an F&I Manager or an F&I Clerk?

Are You an F&I Manager or an F&I Clerk?

Years of strong sales and near-zero unemployment have lowered the bar for the business office. Veteran F&I pro shares two proven strategies for turning a finance clerk into a finance manager.

April 25, 2019

Naïve, Sloppy or Kinky?

There isn’t much the magazine’s compliance pro hasn’t seen. In fact, he’s got a category for every type of issue he’s come across in his more than 15 years auditing deal jackets.

January 10, 2017

Ready, Fire, Aim!

Dealer software expert makes the case for switching to an electronic menu and reaping the rewards of a swift, productive and compliant F&I process.

January 10, 2017

Busting the Technology Myth

Busting the Technology Myth

Income development expert says it’s not millennials who are behind the current push to digitize the F&I experience. He makes a case for keeping an open mind when it comes to the latest advancements.

December 27, 2016

Defining the Dark Side

There’s one way to keep federal regulators, plaintiffs’ attorneys, attorneys general and the media at bay. Read on to find out what it is.

December 6, 2016

The Facts of Leasing

The Facts of Leasing

Leasing isn’t slowing down. In fact, it’s spreading to the ­pre-owned market. Dealership expert breaks down the keys to making leasing a viable option for showroom customers.

December 5, 2016