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Digital Adoption In an Uncertain World: How Auto Lenders Can Evolve Collections for a Better Customer Experience

How Dare You!

Issuing adverse action notices for every deal can result in righteous indignation from prime-credit customers. AFIP chief offers a primer on when to send notices and when to keep them to yourself.

March 4, 2016

Turn Up F&I Profits In a Down Market!

Turn Up F&I Profits In a Down Market!

The current market environment will definitely separate the survivors from the victims. F&I expert provides a road map for doing more than just weathering today’s economic storm.

July 1, 2009

Saving a Lost Art

Saving a Lost Art

F&I veterans speak of a day when reading a credit report, not a credit score, was the key to getting a customer financed. F&I vet makes his case for why F&I’s long-lost skills need to be revisited.

May 1, 2009

Forget the Score: Transparent F&I Process is the Key

Do FICO scores mean anything anymore? Kyle Madsen, business manager at Del Amo Motorsports in Redondo Beach, Calif., asks that question every time he has to rehash a deal for a customer with a 680 FICO score.

March 1, 2009

Fighting for the Fifth "C"

Have we as an industry forgotten about the fifth component of the lending Cs? You know, character. It’d be a shame if F&I managers lost the ability to call up a buyer or lender rep to fight for their customer. Isn’t that what made this industry fun?

May 1, 2008

Wanted: A Jack of All F&I Trades

Wanted: A Jack of All F&I Trades

An F&I manager must perform a broad range of duties, including helping customers, interacting with the sales team and lenders, keeping abreast of changing laws and maintaining a desired level of dealership profitability.

May 1, 2005

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