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Results: 33
A Costly Decision

A Costly Decision

The Federal Trade Commission has turned a helpful rule into another regulatory hurdle for dealers. The magazine’s resident compliance guru weighs in.

July 13, 2012

Updating F&I

Updating F&I

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

March 13, 2012

Clicking Into a New Reality

Clicking Into a New Reality

Is it time for change? All three keynoters at the magazine’s annual conference said the industry has no choice, and each offered his views on how it can happen.

November 1, 2010

Match Play

Match Play

Its competitors might be on the move, but so is RouteOne. F&I and Showroom goes one-on-one with the company’s chief executive to find out where it’s headed.

May 1, 2010

Technology Takes Center Stage

Technology Takes Center Stage

Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.

April 1, 2010

What’s the New Normal?

With lenders in a better mood these days, could we see a return to normalcy? Well, not so fast. Consumers still need some TLC.

April 1, 2010

Rebuilding Floorplan Financing

Rebuilding Floorplan Financing

Despite signs of retail financing beginning to loosen up, dealer financing remains a major concern. It’s one of the reasons why the NADA is stepping up efforts to restart the market.

January 1, 2010

It’s All About The Deal

You know, the more things change, the more they stay the same. As much as I wish I could claim to be the first to apply that phrase to the F&I office, I can’t. The credit must go to Julie Horns, an F&I pro I talked to for my technology story.

May 1, 2009

The Lines Are Blurring

I’m really going to need a therapist after this turnaround. Like everyone, I’m looking for that silver lining in every new market report or economic news, but nothing good seems to stick these days.

April 1, 2009

Say Hello to Your New Customer

I asked the question several times while walking the show floor at the National Automobile Dealers Association’s convention in New Orleans. But it was obvious no one was ready to put their finger on when this economic crisis will turn the corner.

March 1, 2009

Shifting Into Survival Mode

So it’s official. We’re in a recession and have been since December 2007, according to the National Bureau of Economic Research (NBER).

January 1, 2009

Our New Reality

I was asked at the magazine’s September F&I Conference and Expo when I thought this mess we’re in would turn around. My response was, “Ask me again this time next year.”

November 1, 2008

Reality Check

Reality checks are always difficult to swallow. You want to hear the truth, but at the same time you really don’t. That’s what I wrestled with when one of my readers reminded me that F&I is really a reactionary department.

August 1, 2008

Dealing With Subprime’s Messy Image

Is it me or is just about everyone looking for that one kink in the armor of our business? Yes, blame the subprime-mortgage market all you want, but the reality is that it’s going to be guilt by association from here on out. What’s important now is that we don’t prove those “Chicken Littles” right.

October 1, 2007