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Results: 26
Industry Disruption

Industry Disruption

AFIP chief is excited about revolutionary paperless software that could change more than the F&I process.

March 30, 2016

How Dare You!

Issuing adverse action notices for every deal can result in righteous indignation from prime-credit customers. AFIP chief offers a primer on when to send notices and when to keep them to yourself.

March 4, 2016

Your Year of Self-Discovery

The AFIP’s executive director offers a few ways F&I professionals can improve their performance and compliance acumen in 2016

January 14, 2016

'Tis the Season to Count Our Blessings

The AFIP’s executive director gives thanks to the regulators and the regulations they enforce. He explains why dealers should do the same.

December 11, 2015

6 Tips for F&I Managers

To be an F&I professional, there are six things you need to stop (or start) doing, because whether you like it or not, you’re a role model.

November 25, 2015

R.I.P. Payment Packing

The AFIP’s executive director says it’s time to say goodbye and good riddance to a relic of F&I’s past. He explains why ‘a little wiggle room’ hurts new-car gross and puts sales at risk.

November 13, 2015

Becoming a Better Professional

The AFIP’s executive director says not all goals require a Herculean effort to complete. He lays out a plan for setting and achieving simple, meaningful objectives every 90 days.

June 2, 2015

Take a S.W.O.T. at Success

Given the many changes taking place in the F&I field, the AFIP’s executive director says a little self-inspection is in order if you hope to win the F&I trifecta.

May 4, 2015

Eliminating Elmer Fudd Responses

AFIP head warns against pretending to know the answers to serious questions in a misguided effort to placate customers.

February 6, 2015

5 Steps to Trouble-Free F&I

The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.

January 20, 2015

‘Best’ Is Not Always Best

AFIP’s executive director reminds us why the word “best” should be avoided when discussing financing or lease rates with customers.

January 16, 2015

What’s on the Menu?

What’s on the Menu?

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

November 6, 2014

Delivering the Beef

Delivering the Beef

The AFIP’s executive director opens up about what he hopes to accomplish when he meets with the top brass at the CFPB.

October 9, 2014

Handling Skittish Customers

Asking customers to divulge sensitive information about themselves can sometimes lead to a polarizing exchange between the F&I manager and customer. The magazine’s compliance insider offers a few ways to put customers at ease.

August 14, 2014

Codifying Common Sense

Whether you believe it or not, most rules and regulations weren’t designed to make your life miserable. The magazine’s resident compliance expert says we can only blame ourselves.

July 14, 2014

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