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4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

5 Habits of Highly Successful Sales Professionals
F&I a Team Effort at Serpentini Chevrolet

F&I a Team Effort at Serpentini Chevrolet

Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.

November 18, 2013

Dissecting the Meet-and-Greet

Dissecting the Meet-and-Greet

Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.

October 1, 2010

5 Focus Factors of F&I

It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.

November 1, 2009

Pay-Plan Breakdown

When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.

May 1, 2009

Creating the Ultimate F&I Pay Plan

Creating the Ultimate F&I Pay Plan

F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.

December 1, 2005

Geometric Growth in F&I

Geometric Growth in F&I

It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.

December 1, 2004

Part 7: Document the Sale

Organization and disclosure are essential when paperwork can make or break a deal.

October 1, 2004

F&I Pay Plans That Get Results

F&I Pay Plans That Get Results

Pay plans that directly promote dealership objectives such as high CSI scores or minimal contracts-in-transit can work wonders toward meeting those goals.

September 1, 2004

Part 1: Meet the Customer

Part 1: Meet the Customer

Those first few seconds with the customer can mean the difference between success and failure.

August 1, 2003