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Industry Reacts to GM's Disclosure Policy

Industry Reacts to GM's Disclosure Policy

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

September 18, 2017

Selling the Service ‘Up’

Selling the Service ‘Up’

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

February 2, 2012