General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.
September 18, 2017
The F&I office can fuel a dealership’s service-retention efforts. F&I insider offers up some recommendations designed to drive car buyers into the service lane.
August 12, 2014
Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.
February 2, 2012
The best way to sell a VSC is to create awareness of the need for service and to demonstrate your ability to handle it. F&I trainer explains how a quick tour of your service and parts department can do just that.
July 5, 2011
What’s good for the showroom often is good for the service department. Fixed operations expert outlines a strategy to keep customers in the fold by showing them you care about the safety and reliability of their vehicles.
August 31, 2010
Running an in-dealership rental department isn’t a new concept, but it might be the boost your bottom line needs. Dealer expert lays out the possibilities.
June 1, 2010
Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.
April 1, 2010
Service Payment Plan has definitely been busy these days. Listen to what the company’s founder says about the current market, and how his company can help.
July 1, 2009
Creating a process for the service department to sell service contracts isn’t a new concept, but it’s gained a lot of interest lately. F&I expert provides a road map for instituting such a process, and says a successful program needs to start with the dealer.
May 1, 2009