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Opinion: This Is Why the Fintech Bubble Hasn't Burst
The CCPA and You: Updates Dealers Need to Know

The CCPA and You: Updates Dealers Need to Know

Get up to speed on amendments to the California Consumer Privacy Act and learn why dealers within and outside the Golden State are monitoring what could prove to be a landmark regulation.

December 4, 2018

Hendrick Aims to Win Technology Race

Hendrick Aims to Win Technology Race

Rick Hendrick challenged his auto group to meet the future head-on with a 96-store installation of Reynolds and Reynolds’ docuPAD-driven eWorkflow platform.

December 1, 2018

Stop Handling Objections. Start Eliminating Them.
What Happens When You Combine F&I and Desking?

What Happens When You Combine F&I and Desking?

There is much the sales team can do to reduce customers’ wait time and create more opportunities for F&I, but clear instructions and expectations are critical to the success of any attempt to change your dealership’s deeply entrenched processes.

November 29, 2018

Learn to Listen and Listen to Learn

Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation than a sales pitch.

November 29, 2018

Dealer DIY: Build Your Own Facebook Bot

Dealer DIY: Build Your Own Facebook Bot

Spend less time chasing bad leads by using this four-step process to set up a Facebook Messenger Bot that will serve as your personal, automated, 24-hour lead-qualifying system.

November 28, 2018

Battle of the Bots: How to Combat Digital Ad Fraud
Dealers Will Feel the Impact of Tax Reform

Dealers Will Feel the Impact of Tax Reform

Learn how new rules introduced by the Trump administration’s Tax Cuts and Jobs Act will affect interest expenses and depreciation deductions for U.S. auto dealers.

November 19, 2018

Leverage Your Factory’s Marketing Tools

Leverage Your Factory’s Marketing Tools

Dealers seeking a harmonious online-to-instore experience should start by taking advantage of the advanced digital marketing tools, assets, and services your manufacturers are offering for free.

November 15, 2018

Opinion: GM’s New Warranty May Hurt, Not Help, Dealers
Remember: Leasing Is Also Regulated

Remember: Leasing Is Also Regulated

A Florida case proves that regulations pertaining to lease deals require just as much compliance acumen as cash or finance.

November 14, 2018

The Federales Are Watching

The Federales Are Watching

There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.

November 13, 2018

Q&A: You Should Shred That

Q&A: You Should Shred That

Document and device security expert Ann Nickolas believes auto dealers need a strict policy and process for handling, storing, and securing your customers’ personally identifiable information.

November 9, 2018

Q&A: What Is the Future of F&I?

Q&A: What Is the Future of F&I?

Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer service in a department whose future is difficult to predict.

November 8, 2018