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DOL Investigations and Employing Minors in Dealership Service Departments
4 Compliance Mistakes Every Dealer Makes Once
Q4 Revisited: Affordability, Not Delinquency, Is Cause for Concern
Lori Church Is a Swiss Army Knife for John Elway Dealerships
Opinion: Early Identification Improves the Customer Journey
5 Steps to Bring Your Dealer Website Up to Code
3 Ways to Ensure Wholesale Sourcing Dependability

3 Ways to Ensure Wholesale Sourcing Dependability

Accelerate turn and maximize gross profit by stocking smarter, identifying your fastest-moving units, and testing new digital tools designed to drive efficiency throughout your used-car operation.

March 29, 2019

Why VSCs and PPM Work for the Modern Car Buyer

Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.

March 28, 2019

Disclaiming Warranties? Do It Right!

Disclaiming Warranties? Do It Right!

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

March 28, 2019

Q&A: Academia Is the Bridge to the Millennial Workforce
Q&A: Car Fraud Puts Dealers on the Hook

Q&A: Car Fraud Puts Dealers on the Hook

Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.

March 18, 2019

Here’s a Little Tough Love for F&I

Here’s a Little Tough Love for F&I

Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.

March 18, 2019

Quirk Chevrolet: Just Give Them the Price

Quirk Chevrolet: Just Give Them the Price

A straightforward approach to sales and customer service helped make Quirk Chevrolet America’s No. 1 Silverado, Bolt, and Volt dealer, and their front line is a highly skilled, efficient, and long-tenured BDC.

March 14, 2019

NADA 2019: Dealers Need New Identities

NADA 2019: Dealers Need New Identities

NADA Show 2019 attracted exhibitors in search of dealers and dealers in search of cutting-edge solutions that will make them stand out in an increasingly digitized and commoditized industry.

March 8, 2019

AFSA 2019: We See Some Weakness

AFSA 2019: We See Some Weakness

Speakers at the American Financial Services Association’s 2019 conference brushed off any suggestion of a recession striking the U.S. economy this year but admitted affordability, rampant fraud, and new regulatory concerns could create headwinds.

March 7, 2019