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How Big Is the Gap?

How Big Is the Gap?

With dealers and lenders scrambling to offer payment relief to consumers in the wake of the coronavirus pandemic, they need to pay attention to the effect it may have on a potential GAP claim.

July 14, 2020

Stand Tall, Stand Together

Stand Tall, Stand Together

The world has changed over the last few months with COVID-19, and we’re all going to have to find our new normal. To do so, we all must stand tall and stand together.

July 6, 2020

Stealing Cars, Chasing Fraud

Stealing Cars, Chasing Fraud

There is an increasing number of car thieves using identity theft to steal vehicles. And rather than going after cars on the street, they’re targeting dealers.

July 6, 2020

COVID-19 and Compliance?

COVID-19 and Compliance?

There are many parallels between COVID-19 and compliance, as both are different varieties of disaster and require planning and foresight to address. Lessons learned during this pandemic apply with equal force to compliance issues.

June 30, 2020

COVID-19 Changes Everything – Except How Americans Will Buy Cars

COVID-19 Changes Everything – Except How Americans Will Buy Cars

If the COVID-19 crisis has taught dealers anything, it is that they have a fiduciary duty to their shareholders, employees, and customers, to remain well capitalized in order to survive the next crisis. Stay the course, tweak where necessary, but don’t be so quick to fix what isn’t broken, despite what the disruptors might urge.

June 30, 2020

Conquering the Coronavirus

Conquering the Coronavirus

By connecting with the customer and your team, you have the opportunity to make your paycheck and the car buying experience great again.

June 29, 2020

The Future of Mobility Through Autonomous Vehicles and Technology

The Future of Mobility Through Autonomous Vehicles and Technology

Throughout history, futuristic autonomous vehicles have been featured in iconic movies and television shows as technology designed to assist. However, as this technology has evolved and the future of travel is decidedly pointing to autonomous services, there is still much debate on how the future of mobility and mass transportation will be impacted.

June 18, 2020

Auto Market Update: Analyzing the Impact of COVID-19

Auto Market Update: Analyzing the Impact of COVID-19

In the wake of COVID-19, dealers and F&I managers are wondering what continued impact this pandemic will have on the industry. Black Book’s SVP of data science and VP of automotive valuations, shared their analyses and predictions, of what you and other automotive executives may face as we move forward.

June 17, 2020

The New Normal

The New Normal

What will selling and servicing cars in the New Normal be like post COVID-19? If you are a professional, know your product, care about your clients, communicate with customers on their terms, and focus on an ownership experience that fits their life, you will succeed.

June 15, 2020

Slippery Synthetic Fraud Increasingly Occurring in Dealerships

Slippery Synthetic Fraud Increasingly Occurring in Dealerships

As COVID-19 has lead to more vehicles being financed and purchased online, the ability of the F&I department to sift out synthetic fraud will be increasingly valuable to them. F&I managers are encouraged to take another look at available technologies to identify synthetic fraud when practiced against their dealership.

June 11, 2020

Grooming the Car-Buying Experience

Grooming the Car-Buying Experience

New car buyers still walk into a dealership to purchase the actual vehicle, but most would prefer to spend less time on-site, giving the dealer and sales team less time to build a trusted relationship with customers.

June 9, 2020

How New Learning Trends Will Impact Dealerships

How New Learning Trends Will Impact Dealerships

The future is upon us and dealerships need to take action and embrace the knowledge transformation. This article will discuss different trends in the learning space and how they are going to affect the way personnel working in dealerships learn.

June 8, 2020

Expert Advice for F&I During COVID-19

Expert Advice for F&I During COVID-19

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.

June 2, 2020

Slow Down to Speed Up

Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

June 1, 2020

Is F&I Being Left Out of the Digital Retailing Process?

Is F&I Being Left Out of the Digital Retailing Process?

The promise of digital retailing certainly benefits car shoppers, many of whom are clamoring for a shorter process when they arrive at the dealership. And with everyone now dealing with COVID-19, car shoppers will rely even more on the digital retailing process.

June 1, 2020