F&I professionals who talk more than they listen miss opportunities to let customers sell themselves. His Madness has the proof.
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.
His Madness takes creative liberties with a popular motivational acronym to deliver this month’s message: There’s no magic pill for success.
His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.
In search of a slump cure, His Madness discovers he has known the remedy all along. This month, he reveals what it is and where other F&I pros can find it.
His Madness explains why even the most seasoned and successful F&I pro needs support from the sales team.
His Madness recounts a wildly informative day spent at the inaugural F&I Think Tank.
His Madness admits patience isn’t something that comes naturally, but he recognizes how important it is when it comes to managing people.
In the finance office, bad habits cost money. His Madness says it’s time to lose your so-called quirks and get down to business.
The CFPB’s saber-rattling has failed to upset the magazine’s in-the-trenches columnist, who reminds us that dealers have survived past attacks on their bottom lines.
His Madness covers three items you won’t find in any new-hire training manual but are critical to your career in F&I. Together, they make up the unwritten rules of life inside a dealership.
His Madness recounts a little history lesson before offering a primer for snuffing out bad habits and making positive changes.
His Madness offers a little pep talk to remind F&I pros that if anybody has reason to be afraid of making a wrong turn, it shouldn’t be you.
His Madness offers a few spring cleaning items you need to take care of before those key selling months roll around.