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Results: 54
Do It Anyway

Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

July 30, 2020

Empathy Trumps Everything

Empathy Trumps Everything

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

July 30, 2020

Rising from the Ashes

Rising from the Ashes

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.

July 15, 2020

Someday: The Worst Day of the Week!

Someday: The Worst Day of the Week!

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

July 9, 2020

Slow Down to Speed Up

Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

June 2, 2020

Fill the Void!

Fill the Void!

What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.

May 26, 2020

The Great F&I Baking Show

The Great F&I Baking Show

Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.

March 17, 2020

Surf's Up

Surf's Up

Navigate the waves of change to ensure long-term F&I success.

February 27, 2020

Get an ‘A’ on Your Next Compliance Audit

Get an ‘A’ on Your Next Compliance Audit

F&I pros and consultants have at least two things in common: Both want to protect the dealership and its customers, and both have a job to do. Here’s how to ace your next audit.

February 27, 2020

Surroundings Lead to F&I Success!

Surroundings Lead to F&I Success!

Like it or not, your performance is affected by the people and conditions around you. Top trainer has a two-step process for taking control of your F&I environment.

January 20, 2020

You Can Eliminate F&I Managers. You Can’t Eliminate F&I.
All I Really Need to Know I Learned in Law School Orientation
2 Ways to Take Action and Boost Your PVR

2 Ways to Take Action and Boost Your PVR

Too many cash customers? Product sales trending downward? Quit complaining and leap into action with two proven strategies from a top F&I trainer.

December 3, 2019

3 Ways to Improve Your F&I Language Skills
Consumers Don’t Always Tell the Truth

Consumers Don’t Always Tell the Truth

For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.

November 11, 2019