Someday: The Worst Day of the Week!
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.
June 2, 2020
What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.
May 26, 2020
Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.
March 17, 2020
Navigate the waves of change to ensure long-term F&I success.
February 27, 2020
F&I pros and consultants have at least two things in common: Both want to protect the dealership and its customers, and both have a job to do. Here’s how to ace your next audit.
February 27, 2020
Like it or not, your performance is affected by the people and conditions around you. Top trainer has a two-step process for taking control of your F&I environment.
January 20, 2020
The trend toward hybrid sales and finance managers shows no signs of slowing. Dealers who want to close the business office must be sure they don’t shut the door on their customers as well.
December 12, 2019
In the business office, income is driven by hard work and intellectual rigor. Church offers three lessons learned in law school and successfully applied to F&I.
December 9, 2019
Too many cash customers? Product sales trending downward? Quit complaining and leap into action with two proven strategies from a top F&I trainer.
December 3, 2019
Learn how committing to simple, effective, jargon-free communication reduces customer confusion and helps F&I professionals sell more products.
November 12, 2019
For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.
November 11, 2019
Success in F&I requires long hours and an unswerving commitment to improvement. Neither can be allowed to supersede quality time with loved ones.
November 7, 2019
Church offers advice to an F&I manager whose director does whatever he can to avoid handling cash customers, achieving superstar status at his co-workers’ expense.
October 8, 2019
The shady practices dealers and F&I professionals once bragged about are now landing many in jail. Compliance expert lists three forms of fraud you can eradicate immediately.
October 3, 2019