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Results: 6
Do It Anyway

Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

July 30, 2020

Empathy Trumps Everything

Empathy Trumps Everything

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

July 30, 2020

Someday: The Worst Day of the Week!

Someday: The Worst Day of the Week!

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

July 9, 2020

Fill the Void!

Fill the Void!

What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.

May 26, 2020

The Great F&I Baking Show

The Great F&I Baking Show

Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.

March 17, 2020

Surf's Up

Surf's Up

Navigate the waves of change to ensure long-term F&I success.

February 27, 2020