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Resolution Needed

The editor shares some insider information regarding the industry’s efforts to get the Defense Department to reconsider last month’s interpretive rule regarding the sale of GAP and credit insurance to military consumers.

February 6, 2018

It Is Unwise to Lower Your Defenses

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

November 14, 2017

What's Really Behind the Subprime Pullback?

One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

October 10, 2017

Trading Rate for Product

A reader wonders if a scenario exists where trading rate for product doesn’t cross that invisible legal line. The magazine’s resident F&I pro weighs in.

May 2, 2017

Righting a Wrong

The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.

July 6, 2016

Controlling the Conversation

His Madness is tired of all this new-age F&I talk. He calls on F&I managers everywhere to change the conversation by upping their game in three critical areas.

January 14, 2016

Interview With the Regulator

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

April 30, 2014

Preventing the Unexpected

His Madness recounts a little history lesson before offering a primer for snuffing out bad habits and making positive changes.

March 20, 2013

Debunking Base Payment Myths

The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.

December 7, 2012

Watch for the Newsmaker

Dealers are looking over their shoulders for signs of federal regulators, and rightly so. But the greater threat lives closer to home.

June 7, 2012

F&I Takes Center Stage

Establishing a better connection between the F&I office and today's Internet customer was top of mind at this year's annual dealer conference. Word in the aisle ways is that solutions aimed at doing just that will be hitting the market this summer.

February 6, 2012

Under the Microscope

Word of a recent newspaper article on the world of BHPH dealers had the editor up in arms — well, until he read the story.

December 1, 2011

Companies Ramping Up Risk-Based Pricing Solutions