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Bishops, Badges, and Blenders!

Bishops, Badges, and Blenders!

True servants with a heart to make people and the industry at large better are priceless and worthy to be honored.

October 14, 2021

Manage the Red Flags Process, Not the Report

Manage the Red Flags Process, Not the Report

A dealership sold and financed a vehicle to an identity thief, even after seven red flags were identified. Truly managing the process means vetting and clearing any red flags before delivering the vehicle.

October 7, 2021

How to Charge More Than MSRP Without Getting Sued
Objection Overruled!

Objection Overruled!

How do we go from great to unstoppable? Move to the highest level of belief in your process and your products — conviction.

September 21, 2021

The 5 Key Credit Determinants

The 5 Key Credit Determinants

There are five key credit determinants that lending institutions take into consideration when making the decision to extend credit.

September 2, 2021

The Four Corners of the F&I House
Cash Is King

Cash Is King

Despite the lack of true cash, we should still ask for money down on every deal.

August 12, 2021

Can I Charge for a CPO?

Can I Charge for a CPO?

All four of our currently available data points suggest that a dealer cannot charge a consumer for a CPO warranty at the point of sale.

July 29, 2021

A Menu Has Its Limits!

A Menu Has Its Limits!

Properly and intentionally setting up your menu will maximize your ability to help customers and produce profit.

July 13, 2021

Monet, not Money

Monet, not Money

Just like in the legal sense, consideration should mean more than money — it’s anything of value.

July 1, 2021

Credit Application 101

Credit Application 101

A compliant credit application process is a pivotal part of the job. Do not let the process slip or a dealership could find themselves in some deep water.

June 22, 2021

Circle of Development: Refresh

Circle of Development: Refresh

If we allow our daily routine to be void of learning new information and being reminded of the principals that guide our efforts, we begin to lose our cutting edge.

June 15, 2021

525,600 Minutes

525,600 Minutes

We’ve experienced a crazy world for over a year now, and it makes me wonder how we could measure the last 525,600 minutes from both a professional and personal perspective.

June 3, 2021

Circle of Development: Execution
Out of Dealership Delivery

Out of Dealership Delivery

We all know identity theft is running rampant across the nation, making it even more important for dealers to do their due diligence when it comes to the digital delivery process.

May 18, 2021

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