Auto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers also earned top rankings.
April 12, 2018
Ford Motor Co. is recalling 2,100 2018 Ford Mustangs so dealers can update the instrument cluster software to address a potential vehicle rollaway risk.
December 27, 2017
Ford, Toyota, Nissan, and other automakers have made cash donations and other contributions to help the victims of Hurricane Harvey in south Texas and other Gulf Coast areas.
September 5, 2017
Ford is launching the Commercial Vehicle Center dealer program to replace the Business Preferred Network. According to officials, the new program offers improved service, better parts availability and a new loyalty program.
February 1, 2017
The 3.1% year-over-year increase in new-vehicle sales in December was more than enough to push the industry’s annual sales tally above the 17.5 million-unit mark for 2016, according to Autodata Corp.
January 12, 2017
The estimated average transaction price for light vehicles in the United States reached an all-time record high of $35,309 in December, according to Kelley Blue Book. This increase, the firm noted, amounted to a 1.5% increase over the same time last year.
January 4, 2017
The industry sold 1.38 million new units in November, a 3.7% increase from a year ago, according to Autodata Corp. November's seasonally adjusted annual rate was 17.87 million, which was slightly lower than last November’s SAAR of 18.25 million.
December 6, 2016
Kelley Blue Book announced the winners of its 2017 Best Buy Awards. The big winner was Honda. Not only did it take home four awards, its 2017 Honda Civic was named the Overall Best Buy of 2017.
November 15, 2016
The estimated average transaction price for a light vehicle in the U.S. in October was $34,663, a 2.3% increase over the same time last year. Fiat Chrysler registered the biggest gain in average transaction price, followed by Nissan and Ford.
November 1, 2016
FordDirect's Valerie Fuller, an 11-year company veteran, will be stepping down as COO on Sept. 1, the company announced yesterday.
July 26, 2016
Fueled by domestic brands and the sale of trucks and SUVs, the average price for a new vehicle in June increased 2% from a year to $33,652, according to Kelley Blue Book.
July 5, 2016
Mike Jurecki, who led the formation of RouteOne when he joined the joint venture as CEO in 2002, is leaving the technology firm to join FordDirect as CEO. He officially takes the helm on June 6.
May 17, 2016
General Motors should gain market share by replacing 88% of its light-duty lineup by 2020, while Volkswagen and Korean automakers are relying too heavily on cars with consumer demand shifting toward SUVs and trucks, a Bank of America Merrill Lynch analyst has said.
May 12, 2016
The captive is piloting a new program in Austin, Texas, that will allow a group of three to six people to lease a Ford Vehicle. The program includes a mobile app that allows participants to schedule drive times, make payments and keep up with vehicle maintenance.
February 24, 2016
New-vehicle sales for 2015 totaled 17.5 million units, with the industry closing out the year with December sales of 1.6 million units, according to Autodata Corp.
January 12, 2016