You reach the end of your menu presentation and your customer declines every option. Now what? In this Tip of the Week, John Tabar of UDS walks you through a four-step process that helps cost-conscious car buyers discover the incredible value of the F&I products you sell.
January 13, 2020
American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions that demonstrate value and preempt objections in this powerful Tip of the Week.
January 9, 2020
How are your callbacks going lately? Banks and finance companies want to lend money to your customers, but the approval process is increasingly automated. UDS’s John Tabar has the process you need to negotiate with bank reps, find ways to reduce risk, and deliver the deal in this Tip of the Week.
December 16, 2019
F&I is a time-sensitive job, and you may sometimes feel pressure to do the easy or expedient thing — even if it isn’t the right thing. But the ultimate price far outweighs any short-term gain, and when customers are deceived, the F&I manager is often left holding the bag. Protect your integrity with this Tip of the Week from UDS’s John Tabar.
December 9, 2019
Why do so many customers tell you they don’t need a service contract because they already have AAA? Pitching the side benefits of an F&I product can obscure its core purpose. American Financial’s Dwayne Wiggins offers a two-step solution you can implement today.
December 5, 2019
A recent dealership visit proved to UDS’s John Tabar that opportunities for F&I product sales are lost when too many assumptions are made. The cure is maintaining your enthusiasm and not shortcutting your process — or your customer. Face your next challenging deal head-on with this motivational Tip of the Week.
December 2, 2019
F&I is a tough job, and you never know where the next problem — or solution — will come from. But you can control your attitude, and positivity is a sure sign of success. UDS’s John Tabar is here to help keep your negativity in check and your PVR soaring in this upbeat Tip of the Week.
November 25, 2019
‘We Owes’ help minimize your contracts in transit, but they only tell half the story. John Tabar of UDS explains how a ‘We Owe/You Owe’ conveys a sense of urgency and accountability to customers who owe you a stip, a second set of keys, or anything else that will prevent their deal from getting funded.
November 18, 2019
The systems built into new cars produce millions more lines of code than a Boeing 787, and recent headlines prove even Dreamliners are vulnerable to flaws and failures. American Financial’s Ritch Wheeler shares powerful evidence for the value of a service contract in your Tip of the Week.
November 13, 2019
F&I managers bear a heavy workload and countless responsibilities. It’s fair to complain when sales mishandles a deal. But UDS’s John Tabar learned the hard way that teaching is more effective. Watch this Tip of the Week to learn how to prepare and deliver the F&I training your showroom needs.
November 11, 2019
Every football fan has watched their team lose at least one game to poor clock management. In this game-changing tip of the week, John Tabar of UDS lists the three moments in every transaction when your ability to manage and control your customer’s game clock becomes critically important.
November 4, 2019
Dale Carnegie called it ‘the sweetest and most important sound in any language.’ Add this powerful word to your F&I vocabulary and learn how to leverage it throughout your process — and truly make it your own — all in this can’t-miss Tip of the Week from UDS’s John Tabar.
October 28, 2019
A quick follow-up call to every sold F&I customer can clear up post-delivery misinformation and concerns, reduce unwinds and chargebacks, and generate referrals. UDS’s John Tabar has the details you need to add this important component to your process today.
October 21, 2019
Car buyers are researching F&I products online. Will they find your dealership? Join John Tabar of UDS as he shares a simple, no-cost process that will add SEO-friendly content about your products to your website and give you new insights into the F&I customer experience.
October 14, 2019
It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John Tabar of UDS suggests offering options and letting the customer choose, rather than decide, what to do. Choose to take your career to the next level with this Tip of the Week.
October 7, 2019