Handling the Off-Site Customer
Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!
April 9, 2020
Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!
April 9, 2020
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
June 5, 2018