Lifelong learners excel in the business office, where there is always a new skill, best practice, or motivational technique to learn and apply. UDS’s John Tabar tells you how to devote time to developing the soft skills that sell F&I products without sacrificing work or family time in this scholarly Tip of the Week.
April 15, 2019
True professionals could sell F&I in shorts and a T-shirt. But what message would that send to your customers? In this Tip of the Week, John Tabar of UDS explains why F&I managers need to graduate from business casual to businessperson the moment they step off the show floor and into the box.
April 9, 2019
Service contracts aren’t just for mechanical systems anymore. In this F&I Tip of the Week, American Financial’s Ritch Wheeler explains how the presence of 30 onboard computers uploading 25 gigs of data per hour can add real value — and a powerful new angle — to your next VSC presentation.
April 2, 2019
F&I is a tough job, and you never know where the next problem — or solution — will come from. But you can control your attitude, and positivity is a sure sign of success. UDS’s John Tabar is here to help keep your negativity in check and your PVR soaring in this upbeat Tip of the Week.
April 1, 2019
‘We Owes’ help minimize your contracts in transit, but they only tell half the story. John Tabar of UDS explains how a ‘We Owe/You Owe’ conveys a sense of urgency and accountability to customers who owe you a stip, a second set of keys, or anything else that will prevent their deal from getting funded.
March 27, 2019
F&I managers bear a heavy workload and countless responsibilities. It’s fair to complain when sales mishandles a deal. But UDS’s John Tabar learned the hard way that teaching is more effective. Watch this Tip of the Week to learn how to prepare and deliver the F&I training your showroom needs.
March 18, 2019
Every football fan has watched their team lose at least one game to poor clock management. In this game-changing tip of the week, John Tabar of UDS lists the three moments in every transaction when your ability to manage and control your customer’s game clock becomes critically important.
March 12, 2019
Did you know most new vehicles have more lines of code in their onboard computers than an F-35? Neither do your customers. If they did, they would have a hard time saying ‘No’ to the incredible value a service contract provides. Reinforce your evidence manual with American Financial’s Ritch Wheeler.
March 6, 2019
Dale Carnegie called it ‘the sweetest and most important sound in any language.’ Add this powerful word to your F&I vocabulary and learn how to leverage it throughout your process — and truly make it your own — all in this can’t-miss Tip of the Week from UDS’s John Tabar.
March 5, 2019
Car buyers are researching F&I products online. Will they find your dealership? Join John Tabar of UDS as he shares a simple, no-cost process that will add SEO-friendly content about your products to your website and give you new insights into the F&I customer experience.
February 25, 2019
A quick follow-up call to every sold F&I customer can clear up post-delivery misinformation and concerns, reduce unwinds and chargebacks, and generate referrals. UDS’s John Tabar has the details you need to add this important component to your process today.
February 19, 2019
Dwayne Wiggins here with American Financial’s F&I University, and this is your tip of the week!
February 13, 2019
In today’s tip, I thought I would share a secret that will help you bypass objections and concerns and start enrolling your customers into multiple products on each delivery.
November 14, 2018
Research shows that people tend to equate fast-paced speech with a lack of credibility, which isn’t what we’re after in the F&I office. F&I trainer John Tabar offers a few tips for uncovering and fixing a pace problem.
October 2, 2018
When you know a customer sees value in a product and you know the product is a good choice for the buyer's situation, F&I trainer John Tabar says don't be afraid to make a recommendation. He shows you how in his latest F&I Tip of the Week.
September 18, 2018