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F&I Tip of the Week: Want to Be a Better Closer?

F&I Tip of the Week: Want to Be a Better Closer?

In today’s tip, I thought I would share a secret that will help you bypass objections and concerns and start enrolling your customers into multiple products on each delivery.

November 14, 2018

F&I Tip of the Week: Pace Equals Profit

F&I Tip of the Week: Pace Equals Profit

Research shows that people tend to equate fast-paced speech with a lack of credibility, which isn’t what we’re after in the F&I office. F&I trainer John Tabar offers a few tips for uncovering and fixing a pace problem.

October 2, 2018

F&I Tip of the Week: Make a Recommendation

F&I Tip of the Week: Make a Recommendation

When you know a customer sees value in a product and you know the product is a good choice for the buyer's situation, F&I trainer John Tabar says don't be afraid to make a recommendation. He shows you how in his latest F&I Tip of the Week.

September 18, 2018

F&I Tip of the Week: Doubling Down on Appearance Protection

F&I Tip of the Week: Doubling Down on Appearance Protection

There are many reasons customers enroll in an appearance program. Any one of those reasons can lead you to sell the protection on not just the customer’s new car, but the one sitting in the buyer's garage as well. John Tabar shows you how in his latest F&I Tip of the Week.

September 11, 2018

F&I Tip of the Week: When Good Deals Go Bad

F&I Tip of the Week: When Good Deals Go Bad

Turning good numbers consistently in F&I is a mark of a good F&I manager. Turning good numbers consistently with no mistakes or CIT issues is the measure of a great F&I manager. F&I trainer John Tabar explains how you become the latter.

August 28, 2018

F&I Tip of the Week: The ‘Reduce to the Ridiculous’ Close
F&I Tip of the Week: The Three-Point Turn

F&I Tip of the Week: The Three-Point Turn

Getting a proper introduction from sales goes a long way to making a great first impression, building rapport and earning your customer’s trust. F&I trainer John Tabar breaks down his three-point turn.

August 14, 2018

F&I Tip of the Week: The Ben Franklin Close

F&I Tip of the Week: The Ben Franklin Close

As an inventor, Ben Franklin was known for the lightning rod, bifocals, and the Franklin stove, among other inventions. He is also responsible for a closing technique F&I trainer John Tabar says is an effective tool when faced with the all-too-common postponement objection.

August 7, 2018

F&I Tip of the Week: Word-Tracks or Word Ruts?

F&I Tip of the Week: Word-Tracks or Word Ruts?

Scripts are good. They help with compliance and keep us on track. But they can also get stale and can result in F&I pros developing bad traits. F&I trainer John Tabar offers his take in his latest F&I Tip of the Week.    

July 24, 2018

F&I Tip of the Week: Power of the Pause

F&I Tip of the Week: Power of the Pause

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.

June 5, 2018

F&I Tip of the Week: Handling the 'I'll Take My Chances' Objection
F&I Tip of the Week: Handling Price Objections

F&I Tip of the Week: Handling Price Objections

F&I trainer John Tabar says the counter person in the parts department might be the best closer in the dealership. He explains why in his latest F&I Tip of the Week.

March 13, 2018

F&I Tip of the Week: Handling the Affordability Objection

F&I Tip of the Week: Handling the Affordability Objection

When affordability is the objection, F&I trainer John Tabar says the job of the F&I manager is to show customers why they can't afford not to have the protection. He explains in his latest F&I Tip of the Week.

March 6, 2018

F&I Tip of the Week: The Power of a Good Transition Statement
F&I Tip of the Week: Lease-Complementing F&I Protections

F&I Tip of the Week: Lease-Complementing F&I Protections

Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it’s those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.

February 20, 2018