The auto market appears to be showing signs of recovery, but it’s too early to tell how far the recovery will go in the short term, and it’s more critical than ever to keep up with the changing perceptions of the industry.
August 6, 2020
Claims adjuster shares a true story of unintentional deceit and offers a warning of an issue that happens in dealerships across the country.
August 5, 2020
We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.
August 3, 2020
The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”
July 29, 2020
Every dealership is re-opening to a new reality with a changed shopper. Creating a strategy that adapts to the needs of your customers will shorten the time it will take for your dealership to recover.
July 27, 2020
The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to earn money has been compromised. So, the quicker we can adapt, the better opportunity we will have for success in the future.
July 27, 2020