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When Dealers Catch Criminals

When Dealers Catch Criminals

Noncompliant and outright illegal behavior by dealers, managers, and staff have generated headlines throughout the year. Less heralded are the instances in which dealership personnel took action that led to arrests.

October 10, 2019

O’Loughlin Returns to Compliance Summit

O’Loughlin Returns to Compliance Summit

Resident compliance expert will discuss the regulations surrounding the automotive industry and dealers’ plights with fraud and legal challenges.

October 9, 2019

Gilchrist: USMCA a Win for Dealers, Industry

Gilchrist: USMCA a Win for Dealers, Industry

NADA Chairman Charlie Gilchrist voiced his support for the United States-Mexico-Canada Agreement in remarks at a press event. The Texas dealer urged Congress not to ignore the ‘reality’ of an auto industry built on favorable relationships among the three nations.

October 9, 2019

AutoMap Promotes Sargeant to CEO

AutoMap Promotes Sargeant to CEO

Mark Sargeant has been promoted from vice president of business development and marketing to CEO of AutoMap LLC.

October 8, 2019

Summer’s End Puts Retention Index on Downward Track
My F&I Director Won’t Take Cash

My F&I Director Won’t Take Cash

Church offers advice to an F&I manager whose director does whatever he can to avoid handling cash customers, achieving superstar status at his co-workers’ expense.

October 8, 2019

Don’t Miss Out: Industry Summit Adds to Room Block
Drivers Don’t Trust Lane Centering Systems, IIHS Finds
F&I Tip of the Week: Don't Ask Them to Decide

F&I Tip of the Week: Don't Ask Them to Decide

It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John Tabar of UDS suggests offering options and letting the customer choose, rather than decide, what to do. Choose to take your career to the next level with this Tip of the Week.

October 7, 2019

Thompson Joins CDK Global as Senior VP

Thompson Joins CDK Global as Senior VP

Former Epicor division head Scott Thompson has joined CDK Global as senior vice president and business leader for CRM and layered applications.

October 7, 2019

Report: Why Dealers Struggle to Convert Leads

Report: Why Dealers Struggle to Convert Leads

FrogData analysts say auto dealers can set more appointments, close more sales, and reduce costs by building a lead follow-up process based on timing by lead source.

October 7, 2019

Ky. Dealer Charged With Leading $4M Repurchase Fraud

Ky. Dealer Charged With Leading $4M Repurchase Fraud

A federal grand jury has charged a Kentucky dealer and two alleged accomplices with defrauding a manufacturer — thought to be Toyota — of more than $4 million by running 350 used pickups through a consumer buyback program.

October 4, 2019

Jury Orders Reagor to Pay Ford Credit $53M

Jury Orders Reagor to Pay Ford Credit $53M

A jury deliberated for less than an hour before deciding Reagor Dykes’ Bart Reagor owes Ford Motor Credit Co. the full amount it demanded following an investigation into the Texas group’s floorplanning practices.

October 4, 2019

Experian Debuts Advanced Data and Analytics Platform
F&I Tip of the Week: Addressing 'No, Thank You'

F&I Tip of the Week: Addressing 'No, Thank You'

Don’t you hate it when customers sit patiently through your F&I presentation, then simply say, ‘No, thank you’? In this Tip of the Week, American Financial’s Dwayne Wiggins explains how third-party data can help demonstrate value — and some of the sources may surprise you.

October 3, 2019